Information Technology is responsible for all maintenance related to hardware
meeting the desktop standards concerning hardware, as outlined in IT policy#3. Information Technology is responsible for all maintenance related to meeting the
standard software and operating system configuration.
IT Classroom Support is not responsible for any hardware excluding the projector
system, audio system, and wall mounting hardware in laptop-ready classrooms.
Computers, laptops, and/or personal digital assistants must be supplied by the classroom user. Generally, individual academic departments are responsible for purchasing discipline
specific software licenses and media. Academic departments are required to place a
workorder via the HELP desk to have the software installed for them. Academic departments are responsible for possessing original software media with the exception
of the software outlined in the IT Policy #3, Service level #1.
Information Technology
is not responsible for software installed on classroom computers unless it was installed
by a technician (with the exclusion of software outlined in IT Policy#3, Service Level I)
or any personal or class files left in the computer at all times.
All technology rooms are deemed "public" in the sense that any faculty member (and/or
their students) can utilize the equipment during the time the class meets. It is recommended that all personal/class files are removed from the computer immediately
following their use.
All problems with technology rooms will be reported to the HELP desk and assigned
to IT Classroom Support technicians.
IT Classroom Support reserves the right to perform maintenance or replace malfunctioned or stolen equipment in a technology classroom. This process may destroy all personal/class files and discipline-specific software on the computer. IT Classroom Support will be responsible for restoring the standard software and operating system configuration, and any software that was installed by request via the HELP desk.
Maintenance in Smart classrooms will be done at the end of each term at which point all
Computer files will be permanently removed.
Maintenance in a computer classroom will be coordinated through the software support
specialist in Information Technology at least once a year or when needed.
Software Requests
Software requests for computer classrooms must be must submitted to the Helpdesk (helpdesk@cofc.edu/953-3375).
Dates for deadlines to add software to labs and computer classrooms are listed below by term:
| Semester |
Deadline date |
| Spring |
December 1 |
| Summer Sessions |
May 1 |
| Fall |
July 1 |
Things to note about software requests:
- When submitting your request to Helpdesk for software in a smart classroom please identify the room(s) you will be using that software in.
- Software requests should be accompanied by the media that contains the software (usually a CD, unless we already have it) and the license to install on multiple machines.
- The license can be a tricky thing as many textbook companies sell their software with the text and by default DO NOT allow you to install it on campus computers without permission from them. If this is your case, please begin to obtain the necessary permission in writing. The Academic Computing software team will need a copy of the license/permission to install on multiple computers.
- If you have any questions regarding specific software you are thinking of using or need assistance please contact the Department of Information Technology at 3-5595.
SMART CLASSROOM TUTORIALS
