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Contact Information

Information Technology
81 St. Philip Street
Charleston, SC 29403
p: 843.953.5595
f: 843.953.5931


Helpdesk

Hours of Standard Operation
Mon - Fri 7:30 am - 10:00 pm
Sat - Sun 2:00 pm - 10:00 pm

Emergency on-call available 24x7
(By Phone Only)
Call 843.953.3375
(Leave message with your contact information and an on-call technician will contact you within 30 minutes.)
Press 1 - Immediate assistance in a classroom
Press 2 - Telephone Services
Press 3 - All other technology questions

Email: helpdesk@cofc.edu
Faculty & Staff: 843.953.3375
Students: 843.953.3375


Teaching, Learning, and Technology
J.C. Long Building, 3rd floor
9 Liberty Street
Charleston, SC 29401
Contact TLT

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Information Security

The Infomation Security staff at the College of Charleston oversee the community's efforts to protect its computing and information assets and to develop and comply with information-related laws, regulations, and policies.

Important Things You Can Do To Keep Your Computer Secure:

Make sure you have up-to-date and running antivirus software

The College provides Symantec Antivirus to all students, faculty and staff free of charge. It is important that to make sure the software is working and up to date.

Make sure that your operating system and applications are current and patched

Unpatched operating systems and applications are a major cause of electronic data theft and other security incidents.

College computers should already be configured to receive updates. Please check occasionally just to be sure by the appropriate method. It is vital to also check your home machine if you own one.

Use a strong password and protect it

The College requires the use of strong passwords. Your password must contain 8-12 characters, contain a letter, contain a digit, and contain a special character (~ ^* _ + ? - . ). But even the strongest password is only good as long as you do not share it with others. No department or office at the College of Charleston will ever request your username and or password by e-mail. You will only be asked to use your login credentials to access sites that end with cofc.edu or cougars.int in the URL.

Keep separate backups of your data.

For personal documents there are several options. The easiest options are to either write the data to a CD/DVD or create a gmail account and email yourself your data. It is important to do this regularly and not "put it off until tomorrow". Security incidents and hardware failure can happen at any time.

For College-related data. make sure it is stored on a server that is regularly backed up (such as fs1 or fs2). Never store information such as Social Security Numbers or other sensitive information on desktops, CDs, portable drives, email accounts, or websites.