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Contact Information

Information Technology
81 St. Philip Street
Charleston, SC 29403
p: 843.953.5595
f: 843.953.5931


Helpdesk

Hours of Standard Operation
Mon - Fri 7:30 am - 10:00 pm
Sat - Sun 2:00 pm - 10:00 pm

Emergency on-call available 24x7
(By Phone Only)
Call 843.953.3375
(Leave message with your contact information and an on-call technician will contact you within 30 minutes.)
Press 1 - Immediate assistance in a classroom
Press 2 - Telephone Services
Press 3 - All other technology questions

Email: helpdesk@cofc.edu
Faculty & Staff: 843.953.3375
Students: 843.953.3375


Teaching, Learning, and Technology
J.C. Long Building, 3rd floor
9 Liberty Street
Charleston, SC 29401
Contact TLT

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Network Equipment Replacement

Overview

An upgrade of the equipment that connects the campus community to the College network is well underway. The upgrade of theses devices will facilitate increased bandwidth within the College Network and position the necessary hardware to allow for additional network offerings in the future. Criteria for order of replacement includes support of the Classroom Upgrade, Wireless and Capital Projects; age of equipment in service, quantity of maintenance and trouble calls associated with geographical areas; manufacturer end-of-life, as well as areas of opportunity with immediately identifiable secondary benefits.

Fiscal Year '13

COMPLETE

  • Maybank Hall
  • Addlestone Administrative
  • Lightsey Center
  • Lightsey Annex
  • Joe E. Berry Residence Hall (Administrative)
    Liberty Street Residence Hall (Administrative)
  • George Street Apartment (Administrative)
  • 284 King Street

INCOMPLETE

  • J. C. Long
  • Bell 5th Floor

Fiscal Year '14

  • Robert Scott Smalls
  • Randolph Hall
  • 10 Greenway
  • 2 Greenway
  • 4 Greenway
  • 6 Greenway
  • 7 College
  • 9 College
  • Buist – Rivers Residence Hall (Administrative and Classroom)
  • Central Energy
  • Porters Lodge
  • Sottile House
  • Towell Library
  • Wellness Center
  • Education Center (ECTR)
  • 12 Glebe
  • 14 Glebe
  • 16 Glebe
  • 19 St Philip
  • 20 Glebe
  • 22 Glebe
  • 26 Glebe
  • 4 Glebe
  • 88 Wentworth
  • 94 Wentworth
  • 96 Wentworth
  • 97 Wentworth
  • 101 Wentworth

User Benefits

The replacement of the aging switch infrastructure will provide more consistent and reliable service as well as allow for the future rollout of network technologies. All users will benefit from increased uptime due to failure of aging equipment. Switch modularity in the newer models (hot swappable fan tray, power supplies) allow for decreased down time due to equipment failure. The increased benefit of added capacity, speed and network processing as experienced by the end user will greatly depend on the manner in which the individual user utilizes the network and the current network infrastructure servicing said user. Users who utilize network intensive applications and large file transfer will see more benefit than general users. The College will possess a network infrastructure well poised to handle emerging technologies and applications.

Progress

Maybank Hall has been completed. Equipment replacement is currently in progress for Addlestone Library, J.C. Long, and the Lightsey Center.