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Contact Information

Information Technology
81 St. Philip Street
Charleston, SC 29403
p: 843.953.5595
f: 843.953.5931


Helpdesk

Hours of Standard Operation
Mon - Fri 7:30 am - 10:00 pm
Sat - Sun 2:00 pm - 10:00 pm

Emergency on-call available 24x7
(By Phone Only)
Call 843.953.3375
(Leave message with your contact information and an on-call technician will contact you within 30 minutes.)
Press 1 - Immediate assistance in a classroom
Press 2 - Telephone Services
Press 3 - All other technology questions

Email: helpdesk@cofc.edu
Faculty & Staff: 843.953.3375
Students: 843.953.3375


Teaching, Learning, and Technology
J.C. Long Building, 3rd floor
9 Liberty Street
Charleston, SC 29401
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Classroom Upgrade Project

Overview

Information Technology at the College of Charleston has embarked on a major project to upgrade the technology in the classrooms.

The project objectives are:

  • to collaborate with the academic community to identify classrooms in need of a technology upgrade;
  • to provide an easy-to-use and reliable audio/visual experience for faculty and students;
  • design sustainable and scalable technology standards for classrooms that meet the needs of the faculty;
  • gather ongoing feedback from users to evaluate the overall audio/visual experience.

Our focus, based on feedback from the department chairs and faculty, is to add technology to non-technology classrooms, and also to target classrooms with technology that are unreliable and troublesome for faculty and students.

 User Benefits

The classroom technology upgrade will provide benefits to the users through:

  • user-friendly interface and control systems;
  • standardized and consistent technology design among classrooms;
  • flexible, scalable and future-ready technology systems;
  • improved audio/visual experience for students and faculty.

Sustainable Technology Design

Input from the campus community and best practices from other institutions are shaping CofC’s technology designs. For a list of the classroom technology designs, please visit: College of Charleston Technology Classroom Designs.

Progress and Tentative Timeline

Fiscal Year 2013
In July 2012, Teaching, Learning and Technology within IT reached out to each of the departmental Chairs to solicit information about classrooms. Based on their input, and also input from Academic Affairs, the Registrar's Office, Facilities Planning, and Helpdesk, IT has compiled an initial list of classrooms to be upgraded with technology. As classrooms are identified for technology upgrades, the physical aspects of the spaces are also being reviewed. As necessary, “refreshes” will occur that might include repainting walls, adding IdeaPaint, and making other cosmetic changes. This will complement the technology upgrades to provide improved learning spaces for students and faculty. 

20 classrooms will be upgraded for the Fiscal Year 2013. The classrooms below (in no particular order) have been slated for an upgrade before June 30, 2013.

All faculty teaching in the classroom below will be notified at least two weeks in advance of the start date. They will also be informed of the swing space and the exact dates. Please note: the schedule is subject to change due to any unforeseen issues.

LOCATION STATUS
SCFA 221   Complete; Bronze
SCFA 401  Complete; Bronze
Silcox 409  Complete; Gold
MYBK 319
 Complete; Silver
JC Long 423  Complete; Silver
ECTR 102  Complete; Silver
ECTR 120  Complete; Silver
ECTR 201  Complete; Silver
MYBK 101  Complete; Silver
MYBK 108  Complete; Silver
MYBK 112  Complete; Silver
MYBK 113  Complete; Silver
MYBK 115  Complete; Silver
MYBK 116  Complete; Silver
MYBK 117  Complete; Silver
MYBK 206  Complete; Silver
MYBK 211  Complete; Silver
MYBK 303  Complete; Silver
MYBK 304  Complete; Silver
Lightsey 346  Complete; Gold

IT worked closely with the Registrar’s office to identify swing space for the above classrooms. Respective department chairs and faculty teaching in the classrooms will be notified of the following:

  • the exact dates the classroom will be upgraded (10 business days)
  • the appropriate swing space for the users
  • a description of the technology upgrade
  • available training opportunities for users in the classroom
  • completion date

Criteria

As IT prioritizes and selects the classrooms, the following criteria is taken into consideration.

  • Campus input (Academia, Registrar’s Office, Facilities Planning, IT, Physical Plant )
  • Level of technology to be provided, and resulting cost
  • Space planning/strategic planning
  • Infrastructure (i.e. additional cabling, network and support)
  • ADA Compliance (i.e. building access)
  • Availability of rooms to allow the necessary testing and installation
  • Historical data from Helpdesk regarding classroom support requests

Training Opportunities

For a video tutorial on how to operate the technology equipment in the upgraded classrooms, please visit: http://blogs.cofc.edu/tlt/technology/quick-guide-to-upgraded-classrooms. If you are interested in SMART Board training, please visit: http://www.tlt.eventbrite.com to sign up for a small group training session.

Room Tours

You can view a brief video (M4V) of ECTR 102 and 120 to get a glimpse of the new and improved classrooms.

ECTR 102
ECTR 120 

If you have any questions about this project, please contact Monica Lavin, lavinmh@cofc.edu.