Faculty & Staff Web Space: Common Problems
A Note To Personal Homepage Users on Spinner
Users who maintain their personal homepages on Spinner, the College's administrative Web server, are encouraged to migrate their site to people.cofc.edu as soon as they are able. If you run a personal homepage on Spinner, please contact the College Webmaster for assistance in moving your website over and redirecting your old address to your new site. Old addresses (www.cofc.edu/~username) will be redirected for at least a year.
Departmental or non-student organizational Web pages will not be migrated from Spinner at this time. Departmental sites will be moved into the content management system, tentatively starting in late 2008. For more information, please watch webdev.cofc.edu.
Web Server Passwords
Spinner Users
If your website is on Spinner and you forget your password, contact the College Webmaster from your College e-mail account to start troubleshooting, as your account may be locked out or need to be reset.
How can I tell if I'm on Spinner?
- All departmental and non-student organizational websites are hosted on Spinner.
- Any personal homepage with an address such as www.cofc.edu/~username is on Spinner.
people.cofc.edu Users
If your website is on people.cofc.edu, your Web account is tied to your COUGARS account. If you should mistype your password several times in a row, your account may need to be unlocked. Contact the College Webmaster for assistance. If you continue to experience trouble logging in, follow the steps to reset your COUGARS password and try again. (Note that this will affect your e-mail account and desktop computer login password.) If problems continue, contact the College Webmaster for assistance.
Trouble Uploading
If you receive messages such as "Cannot connect to FTP host" or "Connection timeout" when attempting to reach the Web server, check the following settings:
- Ensure you are using Secure FTP to connect. Standard FTP is no longer supported on College Web servers. To check for Secure FTP in Dreamweaver, go to Site -> Manage Sites. Highlight the name of your site, click Edit, and go to Remote Info along the left. There is a checkbox for Secure FTP; ensure it is checked, and try again. For other software packages, refer to the documentation to determine how to enable Secure FTP or whether it is available in your software.
- Double-check your connection information. For Spinner, the server name is spinner.cofc.edu, and the host directory is www. For People, the server name is people.cofc.edu and the host directory is www.
If you receive "permission denied" messages, you may have gone over quota. Web accounts are limited to 200 MB of space. Remove files that may no longer be in use and try again. If you clear space and continue to experience problems, contact the College Webmaster to troubleshoot your account.
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