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Helpdesk

The Information Technology Helpdesk provides technical support campus-wide and is available during regular business hours and offers limited after-hours support. If you have trouble with computer equipment, this is your first stop for getting the problem fixed and getting you back up and running smoothly.

Contact Helpdesk

Hours of Operation:
Monday - Friday from 7:30 am - 10:00 pm, Saturday & Sunday 2:00pm - 10:00pm

Faculty/Staff After-hours Classroom Support Monday - Thursday 5:00 p.m. - 10:00 p.m.

Faculty/Staff Emergency After-hours Support - Monday-Friday from 10:00 pm - 7:30 am and weekends from 10:00 pm – 2:00 pm via telephone only. Please leave a message including the nature of the emergency and contact information. The on-call technician will return the call within 30 minutes.

Call: 843.953.3375 (953‐DESK)
Press 1 – Assistance in a classroom
Press 2 – Telephone Services
Press 3 – All other technology questions

E-mail: helpdesk@cofc.edu

Schedule An Appointment

Appointments must be scheduled in advance. Please call 843.953.3375 or e-mail us at helpdesk@cofc.edu to schedule an appointment.

Submit Work Orders Online

We also offer direct work order submission via our self-service helpdesk feature at http://midway2/helpdesk/.

Services

Computers

  • New computer installation
  • Computer moves
  • Computer repairs
  • Computer transfers between offices/buildings

Software

  • Installing and troubleshooting (supported) software

Network Access

  • Wireless support
  • Remote access

Security

  • Password resets
  • Anti-virus protection

Other

  • Data transfers
  • Email distribution lists
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