The Information Technology Helpdesk provides technical support campus-wide and is available during regular business hours and offers limited after-hours support. If you have trouble with computer equipment, this is your first stop for getting the problem fixed and getting you back up and running smoothly.
Hours of Operation:
Monday - Friday from 7:30 am - 10:00 pm, Saturday & Sunday 2:00pm - 10:00pm
Faculty/Staff After-hours Classroom Support Monday - Thursday 5:00 p.m. - 10:00 p.m.
Faculty/Staff Emergency After-hours Support - Monday-Friday from 10:00 pm - 7:30 am and weekends from 10:00 pm – 2:00 pm via telephone only. Please leave a message including the nature of the emergency and contact information. The on-call technician will return the call within 30 minutes.
Call: 843.953.3375 (953‐DESK)
Press 1 – Assistance in a classroom
Press 2 – Telephone Services
Press 3 – All other technology questions
Schedule An Appointment
Appointments must be scheduled in advance. Please call 843.953.3375 or e-mail us at email@example.com to schedule an appointment.
Submit Work Orders Online
We also offer direct work order submission via our self-service helpdesk feature at http://midway2/helpdesk/.
- New computer installation
- Computer moves
- Computer repairs
- Computer transfers between offices/buildings
- Installing and troubleshooting (supported) software
- Wireless support
- Remote access
- Password resets
- Anti-virus protection
- Data transfers
- Email distribution lists