Information Technology Help
Information Technology (IT) at the College of Charleston provides ongoing, site-based support for all aspects of technology implementation. From troubleshooting a computer glitch to outfitting an entire department with the latest instructional technology, IT works behind the scenes to make the College’s use of technology run smoothly.
Helpdesk Hours of Operation
The Faculty and Staff Helpdesk can be contacted via telephone 843.953.3375 or email firstname.lastname@example.org during the normal business hours of Monday - Friday from 7:30 am - 10:00 pm, Saturday & Sunday 2:00pm - 10:00pm. Extended classroom support is available Monday – Thursday until 10:00 pm. Emergency after-hours support is available to Faculty and Staff Monday-Friday from 10:00 pm - 7:30 am and weekends from 10:00 pm – 2:00 pm via telephone only. Please leave a message including the nature of the emergency and contact information. The on-call technician will return the call within 30 minutes.
The Helpdesk is your first source for help with any problem related to computer technology. They can assist you with network (server) access, lost passwords, computer problems, and classroom support. If you are having trouble, you can reach Helpdesk 843.953.3375 (953-DESK), or by email email@example.com.
Press 1 – Assistance in a classroom
Press 2 – Telephone Services
Press 3 – All other technology questions
Incorporating the latest technologies into your teaching and research efforts can be a daunting task, especially if you are not a technical guru. The College provides faculty with such technological support as: Instructional Technologists to work with you on special projects, instruction on the use of OAKS (our current learning management system), seminars that demonstrate how to maximize your teaching goals with technology, and a Faculty Technology Center that houses innovative equipment and software.
Classroom Support The College of Charleston has over 200 technology-enhanced teaching/learning spaces available. The Helpdesk can assist in the design and installation of these campus-wide technology-enhanced rooms.
Housed in the Addlestone Library, Student Computing provides guidance to students about the purchase and setup of laptops for use on campus. Students can also go to this desk for help troubleshooting problems they are having with their computers. If students have questions about the computer technology in use on our campus, this is the place to get answers.
Telephone Services keeps the phones ringing, the voicemails recording, and makes sure that incoming telephone calls really do reach the phone on your desk. They should be contacted for assistance with telephone installations, repair, and voicemail problems. You can reach Telephone Services at 843.953.3375 (Press 2).