Faculty and Staff
Technology Orientation for Faculty
At the beginning of each school year, faculty new to the College of Charleston and Information Technology staff gather for a Technology Orientation Workshop. Technology Orientation is conducted during Human Resources New Hire Orientation for new faculty. Topics covered include:
- Credentials for accounts, such as usernames and passwords for MyCharleston and the Cougars network
- Checking e-mail and logging into the network for the first time
- An introduction to smart classrooms
- An introduction to the Teaching, Learning, and Technology program, including contact information for Instructional Technologists
- Information on Helpdesk services and how to get a hold of technical support
Technology Orientation for Staff
During New Hire Orientation for staff, Information Technology personnel introduce them to services provided by IT at the College of Charleston. New staff members get their username and password for logging onto the network and checking e-mail (and are led through it). Staff are introduced to Helpdesk services and learn how to reach technical support.
Technology Service and Support Guide
Information Technology (IT) is a service delivery organization at the College of Charleston, led by Dr. Bob Cape, Senior Vice President/Chief Information Officer. The Technology Service and Support Guide describes available technology services and how to get assistance.
Network Account (COUGARS)
Your Cougars account is your electronic key to a variety of computing systems and resources at the College of Charleston. For Faculty and Staff, your username is typically your lastname and the first letter of your fist name. Learn more at it.cofc.edu/accounts-email/cougars/
MyCharleston
MyCharleston is your secure gateway to the College's online services. Logon with your COUGARS username and password at my.cofc.edu.
Your email address at the College of Charleston is your Cougars username with @cofc.edu appended to it. This account is created upon your hiring at the College. If you don't know your email account name and password, contact Helpdesk at 843.953.3375 or helpdesk@cofc.edu. Learn more at http://it.cofc.edu/accounts-email/outlook/.
Network Storage
The College provides secure networked storage space for your work files. These files are accessible with your COUGARS login password from any computer on campus as well as off campus through Remote Access. This storage is backed‐up on a regular basis. Employees are prohibited from storing personal files, including pictures and music, on College network storage devices.
Web Space (people.cofc.edu)
Information Technology provides faculty and staff free web space to upload and house your collegerelated web pages. Faculty and Staff webpage are located at people.cofc.edu. To request a web account, please contact Helpdesk at 843.953.3375 and open a ticket.
Purchasing Hardware or Software
Faculty and staff may purchase hardware and software with an educational discount through particpating vendors.
- Purchase a Dell with Educational Discount
- Purchase an Apple with Educational Discount
- Compusult (specializes in academic software licensing)
Helpdesk
For the best possible support, Helpdesk encourages you to send e-mail to helpdesk@cofc.edu with your request. Helpdesk phone support is also available from 7:30 AM to 5:30 PM Monday through Friday. When using phone support, use option 1 to report classroom trouble, option 2 to report telephone trouble, and option 3 for computer problems.
Appointments must be scheduled in advance. Please call 943.953.3375 or e-mail us at helpdesk@cofc.edu to schedule an appointment.
