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Faculty and Staff

Technology Orientation

Technology Orientation for Faculty

At the beginning of each school year, faculty new to the College of Charleston and Information Technology staff gather for a Technology Orientation Workshop. Technology Orientation is conducted during Human Resources New Hire Orientation for new faculty. Topics covered include:

  • Credentials for accounts, such as usernames and passwords for MyCharleston and the Cougars network
  • Checking email and logging into the network for the first time
  • An introduction to smart classrooms
  • An introduction to the Teaching, Learning, and Technology program, including contact information for Instructional Technologists
  • Information on Helpdesk services and how to contact technical support

Technology Orientation for Staff

During the new Hire Orientation for staff, Information Technology personnel introduce them to services provided by IT at the College of Charleston. New staff members get their username and password for logging onto the network and checking email (and are led through the process). Staff are introduced to Helpdesk services and learn how to contact technical support.

Accessing the College Network and Services

Network Account (COUGARS)

Your Cougars account is your electronic key to a variety of computing systems and resources at the College of Charleston. The username and password allows you to access both the Cougars network and email accounts. Faculty and Staff receive the Cougar account information from Human Resources during the initial hiring process. Learn more about at it.cofc.edu/accounts-email/cougars/. If you did not receive your Cougars account information, please contact Helpdesk at 843-953-3375.

Computing Security

Information Technology Policies. To access a list of IT policies, please visit http://it.cofc.edu/policies/.

Take the Phishing Quiz. Campus leadership encourages you to take a short quiz that will help you identify SPAM designed to steal your identity and compromise campus computing resources. You can access this quiz from the MyCharleston web portal by clicking on the Phishing Quiz link in the Home tab. If you feel that your account has been compromised, you are required to contact IT Helpdesk immediately at 843-953-3375.

Personal Devices. You may utilize your own smart phones and tablets, however if you have access to protected campus data you must secure your device with strong passcodes.  Additionally, if you loose your device you must report it to Campus Security and the Helpdesk at 843-953-3375.

Secure File Transfer. Transmitting protected data or attachments larger than 20mb via email is prohibited.  A service called FileLocker allows for the secure transfer of sensitive information and allows files up to 10GB in size.

Remote Access

With remote access, faculty & staff can access network resources from off-campus.  Remote users can modify files stored on network drives using available administrative applications such as MS Office.  Users can only save modified files back to the network drives – users can not copy files or save files from the network to the remote machine they are working from or vice versa. Visit http://it.cofc.edu/network/remote/ for more information.

MyCharleston

MyCharleston is the College’s online portal located at http://my.cofc.edu.   MyCharleston provides centralized access to numerous online services including time and leave reporting, pay information, finance tools, campus news and events, personal and campus announcements, and more.  Use your COUGARS login and password to access MyCharleston.

Email

Campus email services allow you to exchange email with individuals on and off campus.  Users can access campus email with a supported e-mail client or by logging in to MyCharleston and selecting the Outlook Web App (OWA) link in the top bar or directly at https://owa.cofc.edu using your Cougars login. If you don't know your email account name and password, contact Helpdesk at 843.953.3375. Learn more at http://it.cofc.edu/accounts-email/outlook/.

Network Storage

The College provides secure networked storage space for your work files. These files are accessible with your COUGARS login password from any computer on campus as well as off campus through Remote Access. This storage is backed‐up on a regular basis. Employees are prohibited from storing personal files, including pictures and music, on College network storage devices.

Web Server

Information Technology provides faculty and staff free web space to upload and house your college-related web pages. Faculty and Staff webpage are located at people.cofc.edu. To request a web account, please contact Helpdesk at 843.953.3375.

Blogs

If you need a webpage, but don’t have a clue about “xhtml” or “rss”, then you may want to explore blogging.  Blogs provide a ready-made platform, in a unique journal-style format, that allow you to get your information up for display fast – and, best of all, blogging requires very little technical knowledge. Request a blog account by contacting Helpdesk and opening a support ticket.  Once set up, you will use your Cougars username and password for administrative access to your blog hosted on http://blogs.cofc.edu.

Google Apps for Education

Google Apps for Education includes a full range of applications for getting work done, in the classroom and among faculty and staff. Calendar, Drive (word processing, spreadsheet, and more), forms for surveys or other input, website creation and publishing, video sharing, and group communication are all integrated into Google Apps. To request your account, login to MyCharleston, click the Faculty or the Employee tab and locate the Request Your Google Apps Account channel.

Streaming Media

Information Technology provides a variety of options if you wish to stream media. Options include the College's Stream server, Kaltura and iTunesU. Learn more at http://it.cofc.edu/vvw/multimedia/index.php.

IT Support Services

Information Technology at the College of Charleston provides ongoing, site-based support for all aspects of technology implementation.  From troubleshooting a computer glitch to outfitting an entire department with the latest instructional technology, IT works behind the scenes to make the College’s use of technology run smoothly.

Helpdesk

When things stop working, these are the folks to call.  The IT Helpdesk is your first source for help with any problem related to computer technology. They can assist you with network (server) access, lost passwords, or a computer that acts up just as you are ready to begin your presentation. If you are having trouble, you can reach Helpdesk at 3-3375 (3-DESK - Press 3), or by email at Helpdesk@cofc.edu. For more information, please visit http://it.cofc.edu/help/helpdesk.php.

Student Computing

Housed in the Addlestone Library, Student Computing provides guidance to students about the purchase and setup of laptops for use on campus.  Students can also go to this desk for help troubleshooting problems they are having with their computers. If students have questions about the computer technology in use on our campus, this is the place to get answers. For more information, please visit http://it.cofc.edu/help/studentcomputing.php.

Telephone Services

This group keeps the phones ringing, the voicemail's recording, and makes sure that incoming telephone calls really do reach the phone on your desk.  They should be contacted for assistance with telephone installations, repair, and voicemail problems.  You can reach Telephone Services at 3-3375 (Press 2). For more information, please visit http://it.cofc.edu/vvw/telecom/index.php.

Teaching, Learning & Technology (TLT)

Incorporating the latest technologies into your teaching and research efforts can be a daunting task, especially if you are not a technical guru.  The College provides faculty with such technological support as: Instructional Technologists to work with you on special projects, instruction on the use of OAKS (our current learning management system), seminars that demonstrate how to maximize your teaching goals with technology, and a tech center that houses innovative equipment and software. For more information, please visit http://it.cofc.edu/education/tlt/.

Purchasing Hardware or Software

Faculty and staff may purchase hardware and software with an educational discount through participating vendors.

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