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Contact Information

Information Technology
81 St. Philip Street
Charleston, SC 29403
p: 843.953.5595
f: 843.953.5931


Helpdesk

Hours of Standard Operation
Mon - Fri 7:30 am - 10:00 pm
Sat - Sun 2:00 pm - 10:00 pm

Emergency on-call available 24x7
(By Phone Only)
Call 843.953.3375
(Leave message with your contact information and an on-call technician will contact you within 30 minutes.)
Press 1 - Immediate assistance in a classroom
Press 2 - Telephone Services
Press 3 - All other technology questions

Email: helpdesk@cofc.edu
Faculty & Staff: 843.953.3375
Students: 843.953.3375


Teaching, Learning, and Technology
J.C. Long Building, 3rd floor
9 Liberty Street
Charleston, SC 29401
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OAKS

OAKS is the new online learning management system, based on the Desire2Learn platform, that provides tools to help foster communication, collaboration, and facilitate learning outside the classroom.

OAKS FAQs

Check here first to get answers to our most frequently asked questions.

Procedures

Learn how to login and activate an OAKS course in the Procedures area.

Training and Tutorials

Face-to-face training sessions on individual tools within the OAKS system are being held throughout the semester.  Registration instructions and detailed course information are available on the TLT Training page.

Video and text-based tutorials have also been created to help you get started.  These can be found in a training course within OAKS.  You can access the training course by following these steps.

  1. Login to MyCharleston and select the OAKS icon in upper right corner.
  2. Select the Student tab within the My Courses widget.
  3. Select the OAKS Training course. 
  4. Video and text-based tutorials can be found in the Content area.

In addition to the training sessions you also have access to a development course where you can begin to experiment with the different tools and build your course content.  You can access your development course by following these steps:

  1. Login to MyCharleston and select the OAKS icon in upper right corner.
  2. On the My Home page within OAKS, scroll down until you see the My Courses widget.
  3. Select the Instructor Tab. 
  4. You should see a course called DEVyour username.

Help and Assistance

Faculty

For questions about OAKS or assistance in using OAKS please contact your Instructional Technologist.

For problems with logins, student rosters or other technical issues please contact the CofC Helpdesk at helpdesk@cofc.edu or 953.DESK.

Students

For questions that pertain to a specific course please contact your instructor first.

For questions about OAKS or assistance in using OAKS please contact Student Support Services located in the Addlestone Library.

For problems with your login or other technical issues please contact the CofC Helpdesk at helpdesk@cofc.edu or 953.DESK.