The Helpdesk provides assistance with installing, troubleshooting, and upgrading (when applicable) standard software applications on College-owned computers. In some instances, the Helpdesk will document and transfer the support request to appropriate technology staff for that academic or adminisrative unit.
The Helpdesk can also assist with the installation of non-standard software. You must provide an authentic, licensed, original copy of the software. The Helpdesk only assists with the installation of the software, and does not provide support or configuration. We reserve the right to NOT assist with the installation if we determine the software is not compatible with the computer or operating system, or if we believe, that the software is not a legal copy. You assume full responsibility for non-standard software that you install or request to be installed.
Departmental Software Purchases
If you are ready to make a departmental software purchase, login to MyCharleston and click the eProcure link at the top of the page. Contact Helpdesk at 843.953.3375 or firstname.lastname@example.org guidance in purchasing software if needed.
Personal Software Purchases
Students, faculty, and staff wishing to make a personal software purchase can get educational discounts. For further details, visit the Student Computing Support Blog.