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Contact Information

Information Technology
81 St. Philip Street
Charleston, SC 29403
p: 843.953.5595
f: 843.953.5931


Helpdesk

Hours of Standard Operation
Mon - Fri 7:30 am - 10:00 pm
Sat - Sun 2:00 pm - 10:00 pm

Emergency on-call available 24x7
(By Phone Only)
Call 843.953.3375
(Leave message with your contact information and an on-call technician will contact you within 30 minutes.)
Press 1 - Immediate assistance in a classroom
Press 2 - Telephone Services
Press 3 - All other technology questions

Email: helpdesk@cofc.edu
Faculty & Staff: 843.953.3375
Students: 843.953.3375


Teaching, Learning, and Technology
J.C. Long Building, 3rd floor
9 Liberty Street
Charleston, SC 29401
Contact TLT

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Routine Patch Process

On the 2nd Sunday of every month, Information Technology installs routine operating system and application patches on the servers and systems that we support. These patches are provided and installed to remediate security and application performance issues that vendors have identified as critical. In the event that a vendor identifies a severe issue, IT may choose to schedule an outage to immediately implement changes or patches as identified by the vendor. On an annual basis, IT sends an event reminder to identified application owners and groups that will automatically remind them when patches are going to be applied. IT then follows up with the application owners to remind them on a monthly basis a week before updates are scheduled to be installed. In some circumstances, installation can be delayed or rescheduled if the application owner has a significant scheduling conflict.

Scheduled dates for 2013 are:

  • January 13
  • February 10
  • March 10
  • April 14
  • May 12
  • June 9
  • July 14
  • August 11
  • September 8
  • October 13
  • November 10
  • December 8